Drellia changelog

September 22, 2026: Campaigns dial in parallel, up to the limit you set

Tue, 22 Sep 2026 00:00:00 GMT

Campaigns now use all the concurrent calls they are allowed, and there is one clear setting for how many calls run at once.

Voice: Campaigns place calls side by side up to their limit, and a free line is used again as soon as a call ends, instead of waiting for the next minute.
Voice: One unit for every call limit: set “Concurrent calls” per campaign, bounded by the telephony provider’s limit and your organization’s quota. It replaces “calls per minute”.
Voice: The campaigns list is redesigned with compact rows: progress, status with the date that explains it, and who created each campaign.
Platform: The public API reference is rewritten in plain language, and one x-api-key header now works for both Audit and Voice.

September 20, 2026: Outcomes that learn from your corrections

Sun, 20 Sep 2026 00:00:00 GMT

The Outcomes page now shows where people keep correcting outcomes and helps you write clearer descriptions.

Voice: Call outcomes can be assigned from what was said: after each call, Drellia reads the transcript and picks the matching outcome from your catalog. It is switched on per organization and never overwrites a correction made by a person.
Voice: The Outcomes page flags outcomes that people often correct, and names the outcome they chose instead.
Voice: For a flagged outcome, “Draft a better description” proposes a clearer description based on recent corrections. Descriptions can now be up to 2,000 characters, with tips on how to write them.
Voice: Each telephony provider can have its own maximum of concurrent calls, set in Settings.
Voice: The call list shows why a call failed, with a separate label when the telephony line is at capacity.
Voice: The campaign overview shows more summary metrics, and saved report layouts are available from the export menu.

September 18, 2026: Calling hours you can see and edit

Fri, 18 Sep 2026 00:00:00 GMT

Campaign calling hours are visible on every campaign, editable after creation, and an active campaign waiting for its next window says so.

Voice: A new “Calling hours” card on the campaign details shows the schedule, weekdays, timezone and pacing the campaign runs with.
Voice: Edit calling hours after a campaign is created, while it is a draft, scheduled or paused.
Voice: An active campaign outside its calling hours shows “Out of calling window” and a countdown to the next window.
Voice: Saving a campaign waits until the whole contact file is imported, and warns you before you leave the page during an import.

September 17, 2026: Correct outcomes, count contacts

Thu, 17 Sep 2026 00:00:00 GMT

Anyone reviewing a call can correct its outcome, and campaign figures now count each contact once.

Voice: Correct a call’s outcome from the call details, with an optional note. The details show where each outcome came from: assigned automatically, set by the AI agent, or corrected by a person. A person’s correction is final.
Voice: Campaign figures count contacts, not dial attempts: reached, not reached and reach rate no longer grow with every retry.
Voice: Call transcripts show only what was said, without the voice delivery markup the agent uses for pauses and tone.

September 16, 2026: Report notifications and cleaner prompts

Wed, 16 Sep 2026 00:00:00 GMT

Scheduled reports tell you when they are ready, and voice agents skip contact fields that are empty.

Audit: The owner of a scheduled report gets an in-app notification as soon as a run finishes.
Voice: When a contact field is empty, voice agents leave it out instead of reading the placeholder name aloud.

September 14, 2026: Report layouts and export formats

Mon, 14 Sep 2026 00:00:00 GMT

Save the report layouts your team uses, export them in the file format your systems read, and get a faster reaction when a caller interrupts.

Platform: Save named report definitions for evaluations, usage and campaign-call exports: column order and labels, saved filters and a default per report. Manage and run them from Settings.
Platform: Each report definition chooses its file format: Excel (XLSX), CSV, TSV or a custom separator, so back-office systems can import the file directly.
Voice: Drellia Flow agents pause their reply as soon as the caller keeps talking, and resume from the same point if it was only background noise.
Voice: Spanish-speaking agents read amounts with a decimal point correctly, such as 1234.56.
Platform: The web app tells you when a new version is available and updates when you choose “Update now”, so open forms and live calls are never interrupted.

September 10, 2026: Scheduled reports, refined

Thu, 10 Sep 2026 00:00:00 GMT

More control over when scheduled evaluation reports run, and clearer history.

Audit: Pick the time of day a scheduled report runs, see its next run in the schedule’s own timezone, and browse report history inline.

September 9, 2026: Scheduled reports and questionnaire alerts

Wed, 09 Sep 2026 00:00:00 GMT

Evaluation reports can run on a schedule, alerts can look at a whole conversation, and creating a campaign is clearer.

Audit: Schedule evaluation reports daily, weekly or monthly in your organization’s timezone, each covering today or the last 7, 30 or 90 days. Pause, resume and review every run.
Audit: The schedule form previews the next three runs before you save, and any filtered export can become a schedule.
Audit: Questionnaire-level alerts: define an alert once with a name, a severity and a plain-language trigger, then attach up to ten to a questionnaire. Each alert looks at the whole conversation.
Voice: A redesigned five-step campaign wizard (Basics, AI agent, Audience, Schedule, Review) checks launch readiness before the campaign starts and keeps your column mapping when you move between steps.

August 31, 2026: Campaign details you can drill into

Mon, 31 Aug 2026 00:00:00 GMT

The campaign page is split into tabs, and every outcome in the breakdown leads to the calls behind it.

Voice: Campaign details are organized in four tabs: Overview, Customers, Calls and Details.
Voice: The outcomes chart drills down from categories into individual outcomes, and each row opens the calls behind it.
Voice: Filter a campaign’s calls by outcome category and outcome. The filter is kept in the address, so you can share the filtered view.
Platform: Short, one-time hints point out new features. You can show them all again from Settings.

August 30, 2026: Clear failure reasons and recordings in audit

Sun, 30 Aug 2026 00:00:00 GMT

Failed calls explain why they failed, and recordings play right next to the evaluation.

Voice: A failed call shows the real reason, such as a busy line, an unreachable number or a provider setting to fix, in English and Spanish.
Audit: Play the recording directly in the conversation and evaluation details.
Voice: When a caller interrupts, the agent answers and continues from where it was cut off, instead of starting its explanation again.

August 29, 2026: Outcomes that match your catalog

Sat, 29 Aug 2026 00:00:00 GMT

Voice agents can only record outcomes that exist in your catalog, and campaign stats show only catalog outcomes.

Voice: Drellia Flow agents can only record an outcome from your catalog. If they try another one, they are shown the valid list and choose again.
Voice: Campaign outcome statistics list only the outcomes in your catalog, plus a “No outcome” group for finished calls without one.
Voice: Agents respond promptly after a short interruption, without a long silence.

August 28, 2026: Audit recordings from the API, faster voice agents

Fri, 28 Aug 2026 00:00:00 GMT

Call recordings sent through the API go through your questionnaires, and live calls get more accurate transcription and faster replies.

Audit: Call recordings you send through the API are evaluated against your questionnaires. Drellia identifies which speaker is your employee and keeps the original participants and timestamps.
Voice: More accurate live transcription of amounts, dates and phone numbers, with fewer mid-sentence cut-offs.
Voice: Voice agents start speaking sooner after the caller finishes.
Voice: Each telephony provider can set a default country code and a list of allowed countries. Numbers outside the list are refused before dialing and are not retried.
Voice: Call details list every dial attempt made to a contact, with the status and outcome of each one.
Voice: Campaign progress is measured in contacts completed, so retries no longer push it past 100%.

August 27, 2026: A redesigned Drellia and an editable outcome catalog

Thu, 27 Aug 2026 00:00:00 GMT

A new look across the web app, and full control over the outcomes your calls end with.

Platform: The web app is redesigned: new navigation with breadcrumbs and back and forward buttons, settings grouped in a side menu, a consistent dark mode, and links that open the right page directly.
Platform: On a phone, each module has a bottom tab bar, filters open in a bottom sheet and call details use the full screen.
Voice: “Dispositions” are now called “Outcomes”. Create outcomes and categories, rename them, and retire them with a warning that shows how many calls already use them.
Voice: One outcome can cover several automatic call endings (no answer, voicemail, unreachable, failed). The Outcomes page warns which endings no outcome covers yet.
Voice: The original contacts file of each campaign is kept: download it and see how each column was mapped.
Voice: Re-importing a contacts file updates customer names, and rows with only surnames are read correctly.

August 23, 2026: Better contact imports

Sun, 23 Aug 2026 00:00:00 GMT

Contact files with split or reordered names import correctly, and demo calls are labeled as such.

Voice: The contacts importer maps separate first-name and last-name columns, and recognizes common English and Spanish headers automatically.
Voice: Names written surname first, such as “PÉREZ GÓMEZ, JOSÉ LUIS”, are split correctly, so agents greet customers by their given name.
Audit: Demo and test calls show a “Demo” label in Conversations instead of “Unknown customer”.
Platform: New interactive API reference for the public API.

August 21, 2026: Faster sign-in and outcomes for unanswered calls

Fri, 21 Aug 2026 00:00:00 GMT

Signing in takes fewer clicks, unanswered calls get an outcome, and voice agents can verify spoken ID numbers.

Platform: Signing in goes straight to the login page, and if you already have an active session you are signed in without a click.
Voice: Calls that were never answered (no answer, busy, number out of service) now get an outcome, so campaign analytics include them.
Voice: Agents can check an identification number the caller says out loud against your records, and read long numbers back in groups of digits.

August 20, 2026: Discount ranges per contact

Thu, 20 Aug 2026 00:00:00 GMT

Collections agents can negotiate within a discount range set for each contact.

Voice: Your contacts file can carry a minimum and maximum discount for each contact. The agent works out the offers from that range and starts with the smallest discount.

August 18, 2026: Numbers spoken naturally

Tue, 18 Aug 2026 00:00:00 GMT

Drellia Pulse agents read contact data naturally, and short IDs reach departments and agents.

Voice: Drellia Pulse agents read dates, amounts, phone numbers and reference numbers from your contact file the way a person would say them.
Voice: When a supervisor takes over a call, the caller hears the handoff message in full.
Platform: Departments (DEP-…) and agents (AGT-…) get short, shareable IDs too.

August 17, 2026: Short IDs, trunk checks and Drellia on your phone

Mon, 17 Aug 2026 00:00:00 GMT

Every record gets a short ID you can share, telephony providers can be tested without a call, and the web app works on a phone.

Platform: Campaigns, customers, conversations, evaluations, employees and questionnaires get short IDs such as CAM-A1B2C3, shown in lists and details, with copy-ID and copy-link actions.
Voice: Test a telephony provider’s connection from its settings dialog, even before saving. The check does not ring any phone and is not billed.
Voice: Choose which telephony provider to use for manual calls and agent test calls.
Platform: The web app works on a phone end to end: a slide-out menu, full-screen dialogs and lists that turn into cards.

August 15, 2026: A new calling experience

Sat, 15 Aug 2026 00:00:00 GMT

Starting a call takes two steps, one live-call panel follows you across the app, and calls you place yourself are recorded under your name.

Voice: New two-step call wizard: pick who to call (a saved customer or any number), then who speaks (an AI agent or you, with a microphone check).
Voice: One live-call panel for AI and human calls, with live transcript, takeover, mute and hang-up. It stays available while you move around the app.
Voice: Link your user to your employee record, and the calls you place yourself are recorded under your name.
Voice: Place a test call from an agent’s page to a saved customer or to any phone number.
Platform: Find customers by phone number, email or ID. The same person is kept as one customer across campaigns and channels.
Voice: Emails sent by voice agents use a branded, localized layout with the customer details and the amount.

August 13, 2026: Call customers from your browser

Thu, 13 Aug 2026 00:00:00 GMT

Call customers yourself from the browser, route inbound numbers to agents, and export campaign calls.

Voice: Call a customer yourself from the browser, with the call recorded and transcribed like any other.
Voice: Assign inbound phone numbers to voice agents from the app.
Voice: Voice agents can send email notifications during a call, and you choose who receives them in Settings.
Voice: Redesigned campaign details, with the business outcome of each contact and an Excel export of campaign calls that includes outcomes and a link to each call.
Chat: A redesigned conversation view in Chat, with suggested questions to get started.
Platform: Export your usage to Excel.

August 3, 2026: In-app support and usage date ranges

Mon, 03 Aug 2026 00:00:00 GMT

Ask for help without leaving Drellia, and see your usage for any period.

Platform: Open a support ticket from inside the app, with attachments, automatic diagnostics and an optional screen recording.
Platform: Pick a custom date range on the usage page, with credits attributed consistently to each feature.

July 26, 2026: Campaigns dial on their own

Sun, 26 Jul 2026 00:00:00 GMT

Launched campaigns now work through their contact list automatically.

Voice: Once a campaign is launched, Drellia dials its contacts automatically within the campaign’s hours, and your voice agents handle the calls.

July 24, 2026: Take over live calls

Fri, 24 Jul 2026 00:00:00 GMT

Supervisors can step into a voice agent’s call, and Chat knows about campaigns.

Voice: Take over a live voice agent call and speak to the customer with your own microphone, or end the call from the monitor.
Chat: Chat answers questions about campaigns, voice agents, transfers and reply times.
Voice: After saying goodbye, the agent waits a moment before hanging up, so the customer does not hear an abrupt cut.

July 21, 2026: Live monitoring and evaluation exports

Tue, 21 Jul 2026 00:00:00 GMT

Follow campaign calls as they happen, and export the evaluations you are looking at.

Voice: The campaign monitor shows a live transcript of each call and lets you listen in.
Audit: Export evaluations using the filters you have applied. Exports are prepared in the background, with a history of past exports.
Voice: Your organization’s default telephony provider is the one used when a call is dialed, so switching providers takes effect right away.
Platform: Install Drellia as an app from your browser, with dashboard numbers formatted for your language.

July 15, 2026: Smoother conversations on Drellia Pulse

Wed, 15 Jul 2026 00:00:00 GMT

Drellia Pulse agents cope better with echo and with callers who interrupt.

Voice: Drellia Pulse agents cancel the echo of their own voice on phone calls and stop talking when the caller interrupts.

July 13, 2026: Bring your own telephony

Mon, 13 Jul 2026 00:00:00 GMT

Connect your SIP trunks, choose one per campaign, and set when each campaign may call.

Voice: Add and manage your own telephony providers (SIP trunks) in Settings, and choose which one each campaign uses.
Voice: Map the columns of your contacts file to the information the voice agent uses during the call.
Voice: Set working hours per campaign, or use your organization’s default hours.