Why Most Revenue Is Lost Inside Sales Conversations

Most revenue is lost inside sales conversations—and the problem is bigger than you think! Sales reps may miss buying signals, mishandle objections, or fail to follow-up effectively. Across the US, UK, Germany, and Spain, this adds up to millions in lost revenue. Enter Drellia: a global conversation intelligence platform that analyzes every call, provides real-time coaching, and helps teams close deals faster, smarter, and regionally aware.

The State of Conversation Intelligence in 2026

The State of Conversation Intelligence in 2026 is here—and it’s transforming the way businesses understand their customers! From real-time insights to hyper-localized coaching and global compliance, conversation intelligence is no longer optional—it’s essential. 🌍 At Drellia, we combine advanced AI with region-specific insights, helping teams in the US, UK, Germany, Spain, and beyond close deals faster, stay compliant, and deliver unforgettable customer experiences.

Setting the 2026 Agenda: Why Proactive Interaction Intelligence is Your New North Star

Welcome to 2026! The landscape of customer and sales interactions is evolving faster than ever. Are your strategies truly aligned with the demands of a data-driven, AI-powered world? This year, success hinges on more than just insights; it's about actionable intelligence from every single conversation. From pinpointing compliance risks to replicating top sales performance and enhancing customer experience, the right technology is no longer a luxury – it's a necessity. In our first blog of 2026, we explore how to kickstart your year by transforming every interaction into a strategic advantage. It's time to stop reacting and start proactively shaping your future.

🔮 The Future of AI Communication: Why Custom-Tailored Assistants Like Drellia Are Redefining Human-AI Interaction

Discover how custom-tailored AI assistants like Drellia move beyond generic automation to deliver human-like, personalized communication that adapts to your style and boosts productivity.

The AI Revolution in Call Auditing: What You Need to Know

Traditional QA teams review just 5–10% of interactions. But with AI-powered call auditing, you can analyze 100% of calls in real time — with insights that drive performance and elevate customer experience (CX).

AI-Driven Accuracy: How Drellia Automates Call Scoring Without Losing Context

Discover how Drellia automates call scoring with AI. Audit 100% of calls, tune sensitivity, create custom AI questions, and deliver human-level accuracy without bias.

What is Conversational Intelligence? A Guide to Drellia’s Approach

In today’s customer-driven economy, businesses everywhere—from tech hubs in San Francisco to contact centers in Manila—are asking the same question: What does great customer experience (CX) look like?

AI Voice Agents for Collections: How to Slash Costs, Ensure FDCPA/GDPR Compliance, and Revolutionize Debt Recovery

STOP manually chasing high-volume accounts receivable! The collections game has changed. AI Voice Agents are the competitive edge you need, not just automating calls, but ensuring total compliance and driving real cost reduction.

From Monitoring to Mastery: How Conversation Auditing Transforms Team Performance

Introduction: Why Conversation Auditing is the Next Step If your team is only monitoring calls, you’re leaving value on the table. Conversation auditing is the strategic evolution of monitoring — an intentional approach designed to analyze, learn, and drive behavior change, not just track performance metrics. This shift helps contact centers, sales teams, and support organizations unlock actionable insights that improve customer experience (CX) and agent performance at scale.

Why Call Auditing is the Secret Weapon for a Better Customer Experience

Call auditing is the essential process of leveraging both manual and AI-powered analysis of customer conversations to improve customer experience, boost agent performance, and ensure compliance.

How Speech Analytics with AI Boosts Productivity

Discover how Drellia transforms customer conversations with advanced AI analysis and intelligent voice agents.