Audit every call.
And every chat.
Act on every word.
Drellia audits every customer conversation, whether phone, chat or voice agent, against your own questionnaires, and answers questions about the results in plain language. Stop spot-checking a small sample and hoping the rest went well.
Built for the teams that live on the phone: collections, BPOs, insurance, banking and car rental.
Drellia puts voice agents, call auditing and chat to work on the calls these teams make every day. Pick your industry to see the use cases.
Collections
Payment reminders and early-stage collections with voice agents, and every call checked against your script.
- Reminder and early-stage campaigns
- Promises to pay recorded per call
- Script checks on every call
BPO & contact centers
QA for every client program, on every call, plus voice agents for the repetitive outbound work.
- One questionnaire per client program
- Agent scorecards and rankings
- Voice agents for overflow campaigns
Insurance
Renewal and premium reminders with voice agents, and sales and claims calls checked against your process.
- Renewal and premium reminders
- Required information on sales calls
- Claims intake quality
Banking & Fintech
Payment reminders and follow-ups with voice agents, and every call audited against your policies.
- Early-delinquency reminders
- Identity verification checks
- Policy reporting on demand
Car rental
Booking confirmations and balance reminders with voice agents, and reservation calls held to one standard.
- Booking confirmations and reminders
- Outstanding balance follow-up
- Reservation desk quality
Working in another industry? The same questionnaires, voice agents and chat adapt to your process. Talk to us
See Drellia in action
A short tour of the platform: auditing every conversation, running AI voice agents and asking Chat about the results.
Three modules, one platform.
Voice agents place the calls. Audit evaluates every conversation against your questionnaires. Chat answers questions about all of it.
- Drellia Voice
Voice agents
Voice agents that place and answer calls with your prompt, voice and knowledge base.
- Outbound campaigns with calling hours, retries and a cap on concurrent calls
- Inbound calls through your SIP PBX, Twilio Elastic SIP Trunking or Amazon Connect
- Handover to a person when the conversation needs one
- Drellia Audit
Call auditing
Evaluate every call and chat against your own questionnaires, with alerts and dashboards.
- Compliant, non-compliant or N/A, shown beside the transcript
- Low, medium and high alerts on a question or a whole questionnaire
- Compliance by employee and department
- Drellia Chat
Chat
Ask questions about your evaluations and conversations in plain language and get a short answer with a chart.
- Questions become read-only queries over your evaluations, conversations and campaigns
- Data answers come back as a short summary plus a chart
- Answers from your documents list the sources they used
Works with the telephony and systems you already use.
Your numbers, your carrier.
Bring your own SIP trunk or carrier, run voice agents and AI call auditing on top of it, and connect your CRM and the rest of your stack.
- Your own SIP trunk, Twilio Elastic SIP Trunking or your carrier
- WhatsApp Business alongside voice
- Your CRM, synced both ways: outcomes and promises to pay land on the record
- A documented REST API for auditing and voice agents
Build on Drellia with the REST API.
One API key connects your dialer, CRM or back office to Drellia Audit and Drellia Voice.
curl https://api.drellia.com/v1/agents \
-H "x-api-key: $DRELLIA_API_KEY"- Send conversations for evaluation
- Start calls with your voice agents
- Keep your organization data in sync
Member of
How we protect your conversations.
These are the security controls in place in the Drellia platform today. If something is not listed on the security page, we don’t claim it.
View details: SecurityPrimary region in the EU
AWS, with our primary region in Stockholm (eu-north-1).
Encrypted
HTTPS for all web app and API traffic; recordings and files encrypted at rest (AES-256).
Isolated per organization
Row-level security policies separate every organization’s data.
Role-based access
Owner, Admin, Supervisor or Operator, with access denied by default.
Plans that grow with your conversation volume.
Every plan includes monthly credits that you spend on AI voice agent minutes, conversation audits and chat answers. One credit equals one minute of AI voice agent time.
billed yearly, or €150 month to month
- Starter
- Standard
- Premium
- Enterprise
Your first 14 days with Drellia
A guided start on your own conversations. Three steps, with our team alongside yours.
- Days 1–3
Kick-off and connection
We review your use case, your channels and the rules your conversations must follow, and connect a first data source: call recordings, your telephony or your chat channel.
- Days 4–10
Set up on real conversations
Together we turn your quality and compliance criteria into questionnaires — or into a voice agent flow — and run them on a first batch of your real conversations.
- Days 11–14
Review and next steps
We go through the results with your team, fine-tune the criteria where needed and agree on how to roll Drellia out to the rest of your operation.
Indicative timeline. The pace depends on your data sources and your team's availability.
What we shipped and what we’re writing.
Latest changes
What we’ve shipped lately, fixes included, newest first.
From the blog
Articles on call auditing, conversation intelligence and AI voice agents.
Frequently asked questions
What does Drellia do?
Drellia evaluates your customer conversations — phone calls and chats — against the questionnaires your team defines, and runs AI voice agents and outbound call campaigns. Results, alerts and trends are available to supervisors in one platform.
Which conversations can Drellia audit?
Recorded calls from your contact center, calls handled by Drellia voice agents and chat conversations. They are all evaluated with the same questionnaires, so human and AI agents are measured against the same criteria.
Do I need to replace my telephony or contact center software?
No. Call recordings can be imported into Drellia, and voice agents connect to your existing telephony over SIP. We review your specific setup with you during the demo.
Which languages does Drellia support?
Audit works with conversations in Spanish and English. Chat answers in the language you ask in. Voice agents speak any language their text-to-speech voice supports. If you need another language for auditing, tell us during the demo and we will confirm whether we can support your case.
How is my data protected?
Each organization's data is kept separate from every other organization's. Inside your organization, access is based on each user's role, so people only see what their role allows.
How much does Drellia cost?
Plans start at €120 per month billed yearly, or €150 month to month, and include monthly credits for AI voice agent minutes, conversation audits and chat answers. Enterprise pricing is negotiated for your volume.
Talk to our team
Tell us about your calls and chats. We will show you how Drellia audits them and which calls AI voice agents can take over.
Tell us about your team
Share a few details and we will reply with times for a 20-minute demo on your own use case.
contact@drellia.com
Response time
Usually within one business day
Languages
Support in English and Spanish
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Bring a sample call. See Drellia on your own data.
No long procurement or six-month pilot. Bring a recording and your QA checklist, and we'll evaluate it together in a 20-minute demo.