Drellia turns every customer conversation — phone, chat, voice agent — into auditable, queryable, actionable data. Three modules. One platform. No more spot-checking 2% of your calls and hoping the other 98% behaved.
Drellia puts voice agents, call auditing and chat to work on the calls these teams make every day. Pick your industry to see the use cases.
Payment reminders and early-stage collections with voice agents, and every call checked against your script.
QA for every client program, on every call, plus voice agents for the repetitive outbound work.
Renewal and premium reminders with voice agents, and sales and claims calls checked against your process.
Payment reminders and follow-ups with voice agents, and every call audited against your policies.
Booking confirmations and balance reminders with voice agents, and reservation calls held to one standard.
Working in another industry? The same questionnaires, voice agents and chat adapt to your process. Talk to us
A short tour of the platform: auditing every conversation, running AI voice agents and asking Chat about the results.
Voice places the call. Audit evaluates every conversation against your questionnaires. Chat answers questions about all of it.
Voice agents that place and answer calls with your prompt, voice and knowledge base.
Evaluate every call and chat against your own questionnaires, with alerts and dashboards.
Ask questions about your evaluations and conversations in plain language and get charts back.
Bring your own SIP trunk or carrier, run voice agents and AI call auditing on top of it, and connect the rest of your stack through the API.
One API key connects your dialer, CRM or back office to Drellia Audit and Drellia Voice.
curl https://api.drellia.com/v1/agents \
-H "x-api-key: $DRELLIA_API_KEY"These are the security controls in place in the Drellia platform today. If something is not listed on the security page, we don’t claim it.
View details: SecurityAWS, with our primary region in Stockholm (eu-north-1).
HTTPS for all web app and API traffic; recordings and files encrypted at rest (AES-256).
Row-level security policies separate every organization’s data.
Owner, Admin, Supervisor or Operator, with access denied by default.
Every plan includes monthly credits that you spend on AI voice agent minutes, conversation audits and chat answers. One credit equals one minute of AI voice agent.
billed yearly, or €150 month to month
A guided start on your own conversations. Three steps, with our team alongside yours.
We review your use case, your channels and the rules your conversations must follow, and connect a first data source: call recordings, your telephony or your chat channel.
Together we turn your quality and compliance criteria into questionnaires — or into a voice agent flow — and run them on a first batch of your real conversations.
We go through the results with your team, fine-tune the criteria where needed and agree on how to roll Drellia out to the rest of your operation.
Indicative timeline. The pace depends on your data sources and your team's availability.
Customer-facing changes in each production release, newest first.
Articles on call auditing, conversation intelligence and AI voice agents.
Drellia evaluates your customer conversations — phone calls and chats — against the questionnaires your team defines, and runs AI voice agents and outbound call campaigns. Results, alerts and trends are available to supervisors in one platform.
Recorded calls from your contact center, calls handled by Drellia voice agents and chat conversations. They are all evaluated with the same questionnaires, so human and AI agents are measured against the same criteria.
No. Call recordings can be imported into Drellia, and voice agents connect to your existing telephony over SIP. We review your specific setup with you during the demo.
Audit works with conversations in Spanish and English. Chat answers in the language you ask in. Voice agents speak any language their text-to-speech voice supports. If you need another language for auditing, tell us during the demo and we will confirm whether we can support your case.
Each organization's data is kept separate from every other organization's. Inside your organization, access is based on each user's role, so people only see what their role allows.
Plans start from €120 per month billed yearly, or €150 month to month, and include monthly credits for AI voice agent minutes, conversation audits and chat answers. Enterprise pricing is negotiated for your volume.
Ready to transform your conversations with AI? Contact us to learn how Drellia can help your business deliver exceptional customer experiences.
Whether you're looking to improve customer service, automate debt collection, or enhance team performance, we're here to help you succeed with AI-powered conversational solutions.
contact@drellia.com
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No procurement marathon. No six-month pilot. Bring an audio file, pick a questionnaire, watch the evaluations come in live.