Read every call.
Audit every chat.
Act on every word.
Drellia turns every customer conversation — phone, chat, voice agent — into auditable, queryable, actionable data. Three modules. One platform. No more spot-checking 2% of your calls and hoping the other 98% behaved.
Three modules, one compliance spine.
Voice places the call. Audit evaluates every turn — human, AI, or hybrid — against your questionnaires. Chat lets anyone in the company ask "why did this happen?" and get an answer grounded in the conversations themselves.
Voice agents place real calls.
Outbound retention, collections, scheduling, follow-up. Your prompt, your script, your tone — placed in 11 languages, transferred to a human the moment a flag fires.
Audit grades every conversation.
Every call and chat is transcribed and scored against your questionnaire. Compliant, Non-compliant, or N/A — per question, per turn, rolling up to employees, teams and departments.
Chat answers the "why".
Type a question. Get an answer grounded in your evaluations, your transcripts and your knowledge base — with sources you can open in one click.
100% coverage. Zero sampling.
Stop auditing 2% of your conversations. Drellia Audit evaluates every call, every chat, every voice-agent turn against the compliance questions you define — and surfaces what matters across departments, channels and employees.
- Configurable questionnairesBuild the questions your auditors actually ask. Boolean, multi-select, scaled — with branching logic.
- Live Low / Medium / High alertsAn FDCPA breach pings the supervisor before the call ends. A hospital privacy slip pings before discharge.
- Department, channel & agent drill-downFrom a KPI on the dashboard to the exact turn on the exact call in two clicks. No spreadsheets.
- Transfer auditingDetect missed escalations, wrong handovers and abandoned cases automatically.
Ask your data like a colleague.
Drellia Chat is the analyst who's read every transcript, every policy doc and every evaluation in your company — and answers in plain language, with charts, with citations, in 30 seconds.
- Grounded in your conversationsEvery answer cites the transcripts, evaluations and documents it drew from — auditable to the turn.
- Charts, not just textBar charts, distributions, time-series — generated on the fly from your data, ready to drop into a report.
- 24 knowledge integrationsSlack, Teams, Notion, Confluence, Google Drive, OneDrive, Jira — read-only by default.
- Your data never trains a modelTenant-isolated retrieval. Customer-managed encryption keys on request.
An AI agent your auditor trusts.
Configure a voice agent the way you'd brief a junior agent — name, tone, policy, escalation rules — and let Drellia handle the dial-out. Every call is recorded, transcribed and evaluated as it happens. Compliance flags trigger live human transfer.
- Prompt-defined behaviourPersona, opening line, disclosure script, refusal cases — all editable in plain English.
- Compliant-by-default handoverAggressive customer? Threat of complaint? Drellia transfers to a human before the agent improvises.
- 11 languages, accent-awareEnglish, Spanish, Portuguese, French, German, Italian — and growing. Regional accents tested on real users.
- Choose your LLMGPT-4.1, Claude, Gemini, or self-hosted models. Switch per agent, per region.
Built for the conversations regulators care about.
Drellia ships with sector-shaped questionnaires, alerts and voice prompts. Plug it in and the first evaluation runs in the same afternoon.
From FDCPA to MiFID II — every call, audited the second it ends.
Banks live or die by the script. Drellia detects missed disclosures, mishandled debt collections, unverified identities and product mis-selling — across every channel, in every language.
Plays nicely with the tools already running your business.
Drellia reads from your stack and writes nothing back unless you opt in. Set up in a day, switch off in a click.
We used to audit six per cent of our collections calls and hope. With Drellia we audit a hundred per cent — and the questions the regulator asks us now feel like questions we've already answered.
Get in Touch
Ready to transform your conversations with AI? Contact us to learn how Drellia can help your business deliver exceptional customer experiences.
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Whether you're looking to improve customer service, automate debt collection, or enhance team performance, we're here to help you succeed with AI-powered conversational solutions.
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