Save time
Branches start the day knowing who is coming
A campaign calls the next day's pickups, and each call ends with an outcome you define, such as confirmed, change requested or cancelled.
Done with Outcomes and transcripts Car rental
Confirm every booking before pickup, and keep every desk on the same standard.
Voice agents call customers ahead of pickup to confirm or change the booking, follow up on charges after the return and answer inbound calls when the lines are busy. Every reservation call is scored against your own checklist.
- Booking confirmations and reminders
- Outstanding balance follow-up
- Reservation desk quality
What changes
Time, performance, cost and customers: what Drellia changes for your team.
Improve performance
Every reservation agent on one standard
Deposit, insurance options, documents to bring, fuel and mileage policy: scored on every reservation call, per agent and team.
Done with Dashboards Save money
Balances followed up without desk time
Post-rental charge calls run as a campaign at 1 credit per voice agent minute, and disputed charges go to a person.
Done with Campaigns Customers and compliance
Clear conditions before the counter
Check that every agent explained the deposit, the insurance options and what to bring, so customers hear the same conditions on every call.
Done with Questionnaires Use cases
Car rental: the calls Drellia takes on.
Each use case starts from how the work runs today, shows the part of Drellia that handles it and what your team gets out of it.
Voice agents
Booking confirmations and pickup reminders
- Today:
- Unconfirmed bookings leave vehicles idle and branches guessing about the day.
- With Drellia:
- Load the next day's pickups into a campaign. The agent greets the customer by name, confirms the time and branch, reminds them what to bring and records changes or cancellations.
- What you get:
- An outcome recorded for each booking the campaign reaches.
Voice agents
Damage and balance follow-ups
- Today:
- Tolls, fuel and damage charges billed after the return need calls nobody has time to make.
- With Drellia:
- A campaign explains the charge, sends a payment link over WhatsApp or SMS during the call, records an outcome such as accepted, disputed or callback, and transfers disputes to a person.
- What you get:
- Every open balance is queued and dialed, and disputes arrive with the transcript and, with recording on, the recording.
Voice agents
Peak-season call volume
- Today:
- Holidays bring more calls than the reservation desk can pick up.
- With Drellia:
- A voice agent answers inbound calls on a number you connect through your SIP trunk, PBX or Twilio, answers from your rental conditions in its knowledge base, and hands the call to a person when it needs one.
- What you get:
- Routine questions get an answer when the desk is full, and your agents take the calls that need them.
Audit
Reservation desk quality
- Today:
- Deposits, insurance options and conditions get explained differently at every desk.
- With Drellia:
- One questionnaire for reservation calls, scored on every call, with alerts when a mandatory condition is skipped.
- What you get:
- Every agent measured against the same checklist, with gaps visible per agent and team.
Chat
Spot recurring gaps
- Today:
- Nobody knows which part of the reservation script keeps failing until customers complain.
- With Drellia:
- Ask Drellia Chat, for example “Which reservation-call questions failed most often this week, by team?”
- What you get:
- A summary and a chart from your own evaluations, ready for the weekly team meeting.
A day with Drellia
The same work, before and after.
Tomorrow's pickups
Today Staff call when the desk is quiet, or not at all.
With Drellia A campaign calls every booking and records the outcome.
Post-rental charges
Today Emails, and calls when someone has time.
With Drellia A campaign per batch of charges; disputes transferred to a person.
Peak-day calls
Today Queues and missed calls.
With Drellia A voice agent answers inbound calls from its knowledge base and hands over to a person when needed.
Reservation call quality
Today Mystery calls or a small sample.
With Drellia Every recorded call scored against one checklist.
Illustrative example
What a month could cost, worked out step by step.
An example with its assumptions in plain sight, so you can redo it with your own volumes. It is not a quote, and it does not claim any saving.
Illustrative example
Assumptions
- 200 answered confirmation and reminder calls a month, 2 minutes each on average
- 250 reservation calls a month, recorded outside Drellia, 5 minutes each, scored against a 10-question questionnaire (billed per block of 10 questions, so the 7-question sample below costs the same)
- Not included: evaluating the voice agent calls themselves, Chat answers, transferred minutes and phone-line costs. Rates and prices as published on the pricing page.
If people did this work
- About 7 hours of talk time on the voice agent calls (200 × 2 min), before dialing, unanswered attempts and wrap-up.
- About 21 hours to listen to every audited call once (250 × 5 min). A hand-picked sample of 2 in every 100 would cover 5 calls.
Credits used
- Voice agent: 200 calls × 2 min × 1 credit per minute
- 400
- Audit: 250 calls × 0.3 credits (0.05 for the evaluation + 5 min × 0.05 credit per minute for transcription)
- 75
- Total per month
- 475 credits
Fits the Starter plan: 500 credits a month for €120 per month, billed yearly. That is about €0.24 per credit.
Real usage depends on your call volumes and lengths. See plans and credit rates
Sample questionnaire
What Audit would check on your calls.
A starting point to edit with your own rules. Each question has an answer type, the answer that counts as compliant and the alert a miss raises. Drellia scores every recorded call against it.
Reservation call check
7 questions-
Did the agent confirm the pickup date, time and branch?
- Answer type
- Yes / No
- Compliant answer:
- Yes
- Alert if missed:
- Medium
-
Did the agent explain the deposit amount and how it is held?
- Answer type
- Yes / No
- Compliant answer:
- Yes
- Alert if missed:
- High
-
Did the agent explain the insurance options?
- Answer type
- Multiple choice
- Compliant answer:
- All options explained
- Alert if missed:
- Medium
-
Did the agent tell the customer which documents to bring (driving licence, ID, card)?
- Answer type
- Yes / No
- Compliant answer:
- Yes
- Alert if missed:
- Medium
-
Did the agent explain the fuel and mileage policy?
- Answer type
- Yes / No
- Compliant answer:
- Yes
- Alert if missed:
- Low
-
Which extras did the customer add?
- Answer type
- Open answer
- Compliant answer:
- Captured as text, not scored
- Alert if missed:
- No alert
-
Was the agent courteous and clear?
- Answer type
- Yes / No
- Compliant answer:
- Yes
- Alert if missed:
- Low
FAQ
Car rental: common questions
Can a voice agent confirm bookings before pickup?
Yes. Load the bookings into a campaign, and the agent calls each customer inside your calling hours, confirms or records changes and cancellations, and retries the ones who did not answer.
Can the agent follow up on damage or extra charges?
Yes. A campaign explains the charge following your instructions, can send a payment link over WhatsApp or SMS during the call, records an outcome such as accepted or disputed, and can transfer the call to a person. The recording and transcript stay with each call.
Can a voice agent answer inbound calls in peak season?
Yes. Connect an inbound number through your SIP trunk, PBX or Twilio. The agent answers with its greeting, uses your rental conditions from its knowledge base and hands the call to a person when it needs one. Each agent speaks one language, so you can set up one per language you serve.
Can we check how the reservation desk explains conditions?
Yes. Write your reservation checklist as a questionnaire, and every recorded call is scored against it, with alerts on the conditions that must never be skipped.
How much does it cost?
Usage is paid in credits: one minute of voice agent uses 1 credit. Plans include monthly credits and start from €120 per month, billed yearly.
Other industries
Next step
See Drellia on your own calls.
Tell us how your operation works, and we will walk you through the use cases that fit it in a 20-minute demo.
Book a demo