Save time
Agents focus on the customers who need help
Early-delinquency reminders and onboarding follow-ups run as voice agent campaigns, and customers who want to talk about their situation are transferred to a person.
Done with Campaigns Banking & Fintech
Call customers at the first missed payment, and evidence that every call followed policy.
Voice agents call customers at the first missed payment and remind new customers to finish onboarding. Audit scores every conversation against your identity checks, disclosures and complaint-handling policy, and Chat answers the questions risk and compliance ask.
- Early-delinquency reminders
- Identity verification checks
- Policy reporting on demand
What changes
Time, performance, cost and customers: what Drellia changes for your team.
Improve performance
Policy adherence measured on every call
Identity checks, disclosures and complaint handling are scored per question and per agent, so training targets the step that is actually missed.
Done with Dashboards Save money
Small balances no longer take a full agent call
A voice agent uses 1 credit per minute, so reminder calls on small balances do not take agent time away from the cases that need judgment.
Done with Campaigns Customers and compliance
Complaints spotted in the call itself
Add a conversation alert for a customer expressing a complaint, and check that agents acknowledged it and explained the next step. Every alert carries the quote.
Done with Alerts Use cases
Banking & Fintech: the calls Drellia takes on.
Each use case starts from how the work runs today, shows the part of Drellia that handles it and what your team gets out of it.
Voice agents
Early-delinquency reminders
- Today:
- The first missed payment needs a call, but the list is long and many balances are small.
- With Drellia:
- Upload the accounts, and a voice agent calls inside your hours, records a promise to pay with its amount and date or a callback, can send a payment link during the call, and transfers customers in difficulty to a person.
- What you get:
- Every account is queued for an early call, and your team takes the conversations that need judgment.
Voice agents
Onboarding and KYC follow-ups
- Today:
- Applicants stop halfway through onboarding or never send their verification documents.
- With Drellia:
- A campaign calls them to say what is missing and where to finish it, in your app or at a branch, following the instructions in the agent's prompt.
- What you get:
- Every stalled applicant is queued for a reminder call, and each call has an outcome.
Audit
Identity verification before account details
- Today:
- Under pressure, agents shortcut identity checks, and sampling rarely catches it.
- With Drellia:
- Make verification the first question of the questionnaire and link a high alert to it.
- What you get:
- Every recorded call shows whether the check happened before details were shared, with the quote.
Audit
Complaint handling
- Today:
- A complaint raised in passing on a call never reaches the complaints process.
- With Drellia:
- A conversation alert flags calls where the customer expresses a complaint, and questions check that the agent acknowledged it and explained the next step.
- What you get:
- Complaints are found in the calls themselves, not only when the customer writes in.
Audit
Regulated disclosures on product calls
- Today:
- Rates, fees and terms must be stated on sales calls, and proving it means hours of listening.
- With Drellia:
- One question per disclosure, scored on every call, with evaluations exported to CSV on a schedule for risk and compliance.
- What you get:
- Evidence per call and per agent when an auditor asks.
Chat
Answers for risk and compliance
- Today:
- Risk asks how many calls followed a policy, and the answer is compiled by hand.
- With Drellia:
- Ask Drellia Chat, for example “How many calls this month skipped identity verification?”
- What you get:
- The number, a short summary and a chart, straight from your evaluations.
A day with Drellia
The same work, before and after.
First missed payment
Today Called when agents have time, largest balances first.
With Drellia A voice agent campaign calls the whole list inside your hours.
Stalled onboarding
Today Left to automated emails, or not followed up.
With Drellia A reminder call to each applicant, with an outcome recorded.
Identity checks
Today Checked on the sampled calls only.
With Drellia Checked on every recorded call, with a high alert on misses.
Complaints on calls
Today Found when the customer complains again.
With Drellia Flagged by a conversation alert, with the quote.
Compliance questions
Today Compiled by hand from samples.
With Drellia Asked in Chat and answered from every evaluation.
Illustrative example
What a month could cost, worked out step by step.
An example with its assumptions in plain sight, so you can redo it with your own volumes. It is not a quote, and it does not claim any saving.
Illustrative example
Assumptions
- 800 answered early-delinquency and onboarding calls a month, 2 minutes each on average
- 2,000 service and sales calls a month, recorded outside Drellia, 5 minutes each, scored against a 10-question questionnaire (billed per block of 10 questions, so the 7-question sample below costs the same)
- Not included: evaluating the voice agent calls themselves, Chat answers, transferred minutes and phone-line costs. Rates and prices as published on the pricing page.
If people did this work
- About 27 hours of talk time on the voice agent calls (800 × 2 min), before dialing, unanswered attempts and wrap-up.
- About 167 hours to listen to every audited call once (2,000 × 5 min). A hand-picked sample of 2 in every 100 would cover 40 calls.
Credits used
- Voice agent: 800 calls × 2 min × 1 credit per minute
- 1,600
- Audit: 2,000 calls × 0.3 credits (0.05 for the evaluation + 5 min × 0.05 credit per minute for transcription)
- 600
- Total per month
- 2,200 credits
Fits the Standard plan: 2,500 credits a month for €390 per month, billed yearly. That is about €0.16 per credit.
Real usage depends on your call volumes and lengths. See plans and credit rates
Sample questionnaire
What Audit would check on your calls.
A starting point to edit with your own rules. Each question has an answer type, the answer that counts as compliant and the alert a miss raises. Drellia scores every recorded call against it.
Banking service call check
7 questions-
Did the agent verify the customer's identity before discussing account details?
- Answer type
- Yes / No
- Compliant answer:
- Yes
- Alert if missed:
- High
-
Did the agent avoid asking for full card numbers, PINs or passwords?
- Answer type
- Yes / No
- Compliant answer:
- Yes
- Alert if missed:
- High
-
Did the agent state the rates, fees and terms required for this product?
- Answer type
- Yes / No
- Compliant answer:
- Yes
- Alert if missed:
- High
-
If the customer expressed a complaint, how was it handled?
- Answer type
- Multiple choice
- Compliant answer:
- No complaint · Acknowledged and logged
- Alert if missed:
- High
-
Did the agent confirm the customer understood the next step?
- Answer type
- Yes / No
- Compliant answer:
- Yes
- Alert if missed:
- Low
-
What did the customer agree to?
- Answer type
- Open answer
- Compliant answer:
- Captured as text, not scored
- Alert if missed:
- No alert
-
Was the agent courteous and clear throughout?
- Answer type
- Yes / No
- Compliant answer:
- Yes
- Alert if missed:
- Medium
FAQ
Banking & Fintech: common questions
Can voice agents handle early-delinquency calls?
Yes. A campaign calls your list inside the hours you set, retries unanswered contacts, records an outcome such as promise to pay or callback, and can transfer the customer to a person.
Can Drellia check identity verification on every call?
Yes. Add verification as a question with a high alert. Every recorded call, from your agents or from voice agents, is scored against it, and each miss shows the quote from the call.
Does Drellia guarantee regulatory compliance?
No. Drellia helps you check and evidence your own policies: you define the questions and the compliant answers, and every call is scored against them. Your compliance team decides what the rules are.
Can risk and compliance get numbers without a report request?
Yes. Drellia Chat answers questions about your evaluations in plain language, with a short summary and a chart. Its queries only read data, and only your organization's data.
Which languages are supported?
Audit evaluates conversations in English and Spanish. A voice agent speaks the one language you choose for it, from any language its voice supports.
Other industries
Next step
See Drellia on your own calls.
Tell us how your operation works, and we will walk you through the use cases that fit it in a 20-minute demo.
Book a demo