Latest changes

What we’ve shipped lately.

This page covers roughly the last three months of Drellia, newest first. We ship most weeks, often several times a week, and we do it in the open: when something doesn’t work the way it should, we fix it and say so here. A lot of what you’ll read started as feedback from the teams who use Drellia every day.

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28 releases and 100 changes since July 13, 2026

Recently shipped

Worth a closer look.

Release by release

September 2026

  1. AI assistantsAuditPlatform

    Drellia in your AI assistant

    Ask Claude, ChatGPT or any MCP-compatible assistant about your calls and get reports back, give every member a role, and filter evaluation reports by employee, questionnaire and channel.

    • New AI assistants Connect Claude, ChatGPT or any MCP-compatible AI assistant to Drellia and ask about your calls, teams and campaigns in plain language. It answers from your current data, with your permissions. Some open-ended data questions use your plan credits. AI assistants are switched on per organization: ask us to enable them for yours.
    • New AI assistants AI reports: ask for a monthly executive summary, a weekly team report or a campaign review and get an interactive report in the chat, with KPI tiles, charts and tables. Ask how someone can improve and get coaching advice backed by quotes from their calls.
    • New AI assistants Before an assistant connects, a consent screen shows which assistant is asking and lets you choose the organization and whether it can make changes or only read. Settings › AI assistants lists your connected assistants, and owners and admins can disconnect anyone’s.
    • New Audit Filter evaluation reports by employee, questionnaire and channel, in exports, scheduled reports and saved report definitions.
    • New Platform Four roles for your team: Owner, Admin, Supervisor and Operator. Each member sees and can do only what their role allows. Owners and admins choose the role when they invite someone and can change it in Settings › Users; only owners can make someone an owner.
    • New Platform Settings › Billing shows your plan, the credits used this period and what they cover. Owners can add or replace the card and edit billing details, and owners and admins can download invoices, all without leaving Drellia.
  2. VoicePlatform

    Campaigns dial in parallel, up to the limit you set

    Campaigns now use all the concurrent calls they are allowed, and there is one clear setting for how many calls run at once.

    • Improved Voice Campaigns place calls side by side up to their limit, and a free line is used again as soon as a call ends, instead of waiting for the next minute.
    • Improved Voice One unit for every call limit: set “Concurrent calls” per campaign, bounded by the telephony provider’s limit and your organization’s quota. It replaces “calls per minute”.
    • Improved Voice The campaigns list is redesigned with compact rows: progress, status with the date that explains it, and who created each campaign.
    • Improved Platform The public API reference is rewritten in plain language, and one x-api-key header now works for both Audit and Voice.
  3. Voice

    Unreachable numbers no longer hold a campaign back

    A fix for campaigns that kept redialing a number the carrier could not reach.

    • Fixed When the carrier can’t reach a number, the call now says so and follows the campaign’s retry rules. Before, it could be mistaken for a telephony line at capacity and redialed again and again, which held the rest of the campaign back.
  4. Voice

    Outcomes that learn from your corrections

    The Outcomes page now shows where people keep correcting outcomes and helps you write clearer descriptions.

    • New Call outcomes can be assigned from what was said: after each call, Drellia reads the transcript and picks the matching outcome from your catalog. It is switched on per organization and never overwrites a correction made by a person.
    • New The Outcomes page flags outcomes that people often correct, and names the outcome they chose instead.
    • New For a flagged outcome, “Draft a better description” proposes a clearer description based on recent corrections. Descriptions can now be up to 2,000 characters, with tips on how to write them.
    • New Each telephony provider can have its own maximum of concurrent calls, set in Settings.
    • Improved The call list shows why a call failed, with a separate label when the telephony line is at capacity.
    • Improved The campaign overview shows more summary metrics, and saved report layouts are available from the export menu.
  5. Voice

    Calling hours you can see and edit

    Campaign calling hours are visible on every campaign, editable after creation, and an active campaign waiting for its next window says so.

    • New A new “Calling hours” card on the campaign details shows the schedule, weekdays, timezone and pacing the campaign runs with.
    • New Edit calling hours after a campaign is created, while it is a draft, scheduled or paused.
    • New An active campaign outside its calling hours shows “Out of calling window” and a countdown to the next window.
    • Fixed Saving a campaign waits until the whole contact file is imported, and warns you before you leave the page during an import.
  6. Voice

    Outcome corrections and contact-based campaign figures

    Anyone reviewing a call can correct its outcome, and campaign figures now count each contact once.

    • New Correct a call’s outcome from the call details, with an optional note. The details show where each outcome came from: assigned automatically, set by the AI agent, or corrected by a person. A person’s correction is final.
    • Fixed Campaign figures count contacts, not dial attempts: reached, not reached and reach rate no longer grow with every retry.
    • Fixed Call transcripts show only what was said, without the voice delivery markup the agent uses for pauses and tone.
    • Fixed A contact who already answered is no longer called a second time when the first call took long to connect. Numbers that are out of service now follow the campaign’s retry rules instead of being dialed three times.
  7. AuditVoice

    Report notifications and cleaner prompts

    Scheduled reports tell you when they are ready, and voice agents skip contact fields that are empty.

    • New Audit The owner of a scheduled report gets an in-app notification as soon as a run finishes.
    • Fixed Voice When a contact field is empty, voice agents leave it out instead of reading the placeholder name aloud.
  8. VoicePlatform

    Report layouts and export formats

    Save the report layouts your team uses, export them in the file format your systems read, and get a faster reaction when a caller interrupts.

    • New Platform Save named report definitions for evaluations, usage and campaign-call exports: column order and labels, saved filters and a default per report. Manage and run them from Settings.
    • New Platform Each report definition chooses its file format: Excel (XLSX), CSV, TSV or a custom separator, so back-office systems can import the file directly.
    • Improved Voice Drellia Flow agents pause their reply as soon as the caller keeps talking, and resume from the same point if it was only background noise.
    • Fixed Voice Spanish-speaking agents read amounts with a decimal point correctly, such as 1234.56.
    • New Platform The web app tells you when a new version is available and updates when you choose “Update now”, so open forms and live calls are never interrupted.
  9. Audit

    Scheduled reports, refined

    More control over when scheduled evaluation reports run, and clearer history.

    • Improved Pick the time of day a scheduled report runs, see its next run in the schedule’s own timezone, and browse report history inline.
  10. AuditVoice

    Scheduled reports and questionnaire alerts

    Evaluation reports can run on a schedule, alerts can look at a whole conversation, and creating a campaign is clearer.

    • New Audit Schedule evaluation reports daily, weekly or monthly in your organization’s timezone, each covering today or the last 7, 30 or 90 days. Pause, resume and review every run.
    • New Audit The schedule form previews the next three runs before you save, and any filtered export can become a schedule.
    • New Audit Questionnaire-level alerts: define an alert once with a name, a severity and a plain-language trigger, then attach up to ten to a questionnaire. Each alert looks at the whole conversation.
    • Improved Voice A redesigned five-step campaign wizard (Basics, AI agent, Audience, Schedule, Review) checks launch readiness before the campaign starts and keeps your column mapping when you move between steps.

August 2026

  1. VoicePlatform

    Campaign details you can drill into

    The campaign page is split into tabs, and every outcome in the breakdown leads to the calls behind it.

    • Improved Voice Campaign details are organized in four tabs: Overview, Customers, Calls and Details.
    • New Voice The outcomes chart drills down from categories into individual outcomes, and each row opens the calls behind it.
    • New Voice Filter a campaign’s calls by outcome category and outcome. The filter is kept in the address, so you can share the filtered view.
    • New Platform Short, one-time hints point out new features. You can show them all again from Settings.
  2. AuditVoice

    Clear failure reasons and recordings in audit

    Failed calls explain why they failed, and recordings play right next to the evaluation.

    • Improved Voice A failed call shows the real reason, such as a busy line, an unreachable number or a provider setting to fix, in English and Spanish.
    • New Audit Play the recording directly in the conversation and evaluation details.
    • Fixed Voice When a caller interrupts, the agent answers and continues from where it was cut off, instead of starting its explanation again.
  3. Voice

    Outcomes that match your catalog

    Voice agents can only record outcomes that exist in your catalog, and campaign stats show only catalog outcomes.

    • New Drellia Flow agents can only record an outcome from your catalog. If they try another one, they are shown the valid list and choose again.
    • Improved Campaign outcome statistics list only the outcomes in your catalog, plus a “No outcome” group for finished calls without one.
    • Fixed Agents respond promptly after a short interruption, without a long silence.
  4. AuditVoice

    Audit recordings from the API, faster voice agents

    Call recordings sent through the API go through your questionnaires, and live calls get more accurate transcription and faster replies.

    • New Audit Call recordings you send through the API are evaluated against your questionnaires. Drellia identifies which speaker is your employee and keeps the original participants and timestamps.
    • Improved Voice More accurate live transcription of amounts, dates and phone numbers, with fewer mid-sentence cut-offs.
    • Improved Voice Voice agents start speaking sooner after the caller finishes.
    • New Voice Each telephony provider can set a default country code and a list of allowed countries. Numbers outside the list are refused before dialing and are not retried.
    • New Voice Call details list every dial attempt made to a contact, with the status and outcome of each one.
    • Fixed Voice Campaign progress is measured in contacts completed, so retries no longer push it past 100%.
  5. VoicePlatform

    A redesigned Drellia and an editable outcome catalog

    A new look across the web app, and full control over the outcomes your calls end with.

    • Improved Platform The web app is redesigned: new navigation with breadcrumbs and back and forward buttons, settings grouped in a side menu, a consistent dark mode, and links that open the right page directly.
    • Improved Platform On a phone, each module has a bottom tab bar, filters open in a bottom sheet and call details use the full screen.
    • New Voice “Dispositions” are now called “Outcomes”. Create outcomes and categories, rename them, and retire them with a warning that shows how many calls already use them.
    • New Voice One outcome can cover several automatic call endings (no answer, voicemail, unreachable, failed). The Outcomes page warns which endings no outcome covers yet.
    • New Voice The original contacts file of each campaign is kept: download it and see how each column was mapped.
    • Fixed Voice Re-importing a contacts file updates customer names, and rows with only surnames are read correctly.
  6. AuditVoicePlatform

    Better contact imports

    Contact files with split or reordered names import correctly, and demo calls are labeled as such.

    • Improved Voice The contacts importer maps separate first-name and last-name columns, and recognizes common English and Spanish headers automatically.
    • Fixed Voice Names written surname first, such as “PÉREZ GÓMEZ, JOSÉ LUIS”, are split correctly, so agents greet customers by their given name.
    • Improved Audit Demo and test calls show a “Demo” label in Conversations instead of “Unknown customer”.
    • New Platform New interactive API reference for the public API.
  7. VoicePlatform

    Faster sign-in and outcomes for unanswered calls

    Signing in takes fewer clicks, unanswered calls get an outcome, and voice agents can verify spoken ID numbers.

    • Improved Platform Signing in goes straight to the login page, and if you already have an active session you are signed in without a click.
    • Improved Voice Calls that were never answered (no answer, busy, number out of service) now get an outcome, so campaign analytics include them.
    • New Voice Agents can check an identification number the caller says out loud against your records, and read long numbers back in groups of digits.
  8. Voice

    Discount ranges per contact

    Collections agents can negotiate within a discount range set for each contact.

    • New Your contacts file can carry a minimum and maximum discount for each contact. The agent works out the offers from that range and starts with the smallest discount.
  9. VoicePlatform

    Numbers spoken naturally

    Drellia Pulse agents read contact data naturally, and short IDs reach departments and agents.

    • Improved Voice Drellia Pulse agents read dates, amounts, phone numbers and reference numbers from your contact file the way a person would say them.
    • Fixed Voice When a supervisor takes over a call, the caller hears the handover message in full.
    • New Platform Departments (DEP-…) and agents (AGT-…) get short, shareable IDs too.
  10. VoicePlatform

    Short IDs, trunk checks and Drellia on your phone

    Every record gets a short ID you can share, telephony providers can be tested without a call, and the web app works on a phone.

    • New Platform Campaigns, customers, conversations, evaluations, employees and questionnaires get short IDs such as CAM-A1B2C3, shown in lists and details, with copy-ID and copy-link actions.
    • New Voice Test a telephony provider’s connection from its settings dialog, even before saving. The check does not ring any phone and is not billed.
    • New Voice Choose which telephony provider to use for manual calls and agent test calls.
    • New Platform The web app works on a phone end to end: a slide-out menu, full-screen dialogs and lists that turn into cards.
  11. VoicePlatform

    A new calling experience

    Starting a call takes two steps, one live-call panel follows you across the app, and calls you place yourself are recorded under your name.

    • New Voice New two-step call wizard: pick who to call (a saved customer or any number), then who speaks (an AI agent or you, with a microphone check).
    • New Voice One live-call panel for AI and human calls, with live transcript, takeover, mute and hang-up. It stays available while you move around the app.
    • New Voice Link your user to your employee record, and the calls you place yourself are recorded under your name.
    • New Voice Place a test call from an agent’s page to a saved customer or to any phone number.
    • New Platform Find customers by phone number, email or ID. The same person is kept as one customer across campaigns and channels.
    • Improved Voice Emails sent by voice agents use a branded, localized layout with the customer details and the amount.
  12. VoiceChatPlatform

    Call customers from your browser

    Call customers yourself from the browser, route inbound numbers to agents, and export campaign calls.

    • New Voice Call a customer yourself from the browser, with the call recorded and transcribed like any other.
    • New Voice Assign inbound phone numbers to voice agents from the app.
    • New Voice Voice agents can send email notifications during a call, and you choose who receives them in Settings.
    • Improved Voice Redesigned campaign details, with the business outcome of each contact and an Excel export of campaign calls that includes outcomes and a link to each call.
    • Improved Chat A redesigned conversation view in Chat, with suggested questions to get started.
    • New Platform Export your usage to Excel.
  13. Platform

    In-app support and usage date ranges

    Ask for help without leaving Drellia, and see your usage for any period.

    • New Open a support ticket from inside the app, with attachments, automatic diagnostics and an optional screen recording.
    • New Pick a custom date range on the usage page, with credits attributed consistently to each feature.

July 2026

  1. Voice

    Campaigns dial on their own

    Launched campaigns now work through their contact list automatically.

    • New Once a campaign is launched, Drellia dials its contacts automatically within the campaign’s hours, and your voice agents handle the calls.
  2. VoiceChat

    Take over live calls

    Supervisors can step into a voice agent’s call, and Chat knows about campaigns.

    • New Voice Take over a live voice agent call and speak to the customer with your own microphone, or end the call from the monitor.
    • New Chat Chat answers questions about campaigns, voice agents, transfers and reply times.
    • Improved Voice After saying goodbye, the agent waits a moment before hanging up, so the customer does not hear an abrupt cut.
  3. AuditVoicePlatform

    Live monitoring and evaluation exports

    Follow campaign calls as they happen, and export the evaluations you are looking at.

    • New Voice The campaign monitor shows a live transcript of each call and lets you listen in.
    • New Audit Export evaluations using the filters you have applied. Exports are prepared in the background, with a history of past exports.
    • Improved Voice Your organization’s default telephony provider is the one used when a call is dialed, so switching providers takes effect right away.
    • New Platform Install Drellia as an app from your browser, with dashboard numbers formatted for your language.
  4. Voice

    Smoother conversations on Drellia Pulse

    Drellia Pulse agents cope better with echo and with callers who interrupt.

    • Improved Drellia Pulse agents cancel the echo of their own voice on phone calls and stop talking when the caller interrupts.
  5. Voice

    Bring your own telephony

    Connect your SIP trunks, choose one per campaign, and set when each campaign may call.

    • New Add and manage your own telephony providers (SIP trunks) in Settings, and choose which one each campaign uses.
    • New Map the columns of your contacts file to the information the voice agent uses during the call.
    • New Set working hours per campaign, or use your organization’s default hours.

That’s everything from the last 3 months. Older releases aren’t listed here; if you need something from further back, just ask.