Payment reminders and service calls, audited end to end.
From early-delinquency and card-payment reminders to onboarding follow-ups, voice agents take the outbound volume while Audit scores every conversation against your internal policies.
Where these calls get hard
Verification steps get skipped
Under pressure, agents shortcut identity checks, and sampling rarely catches it.
Early delinquency is a volume game
Reminder calls for small balances cost more agent time than they justify.
Policy questions need evidence
Risk and compliance teams ask how many calls followed a policy, and the answer takes days to compile.
Banking & Fintech: what Drellia does
Voice agents take the repetitive calls, Audit scores every conversation against your own questionnaire, and Chat answers questions about all of it.
Early-delinquency reminders
Voice agents call customers about upcoming or missed payments and record promises to pay.
Onboarding and activation follow-ups
Outbound campaigns remind new customers to finish sign-up or activate their product.
Identity verification and policy checks
Every call is scored against your verification steps and internal policies, with alerts on the misses you flag.
Policy reporting on demand
Ask “How many calls this month skipped identity verification?” and get the number straight from your evaluations.
How teams put Drellia to work
- 1
Bring your calls
Upload recordings from your current system or connect your telephony over SIP. Human and AI calls land in the same place.
- 2
Define what a good call is
Turn the checklist your QA team already uses into a questionnaire. Drellia scores every call against it, question by question.
- 3
Hand the repetitive calls to voice agents
Launch outbound campaigns from a contact list, inside the calling hours you set, and review each outcome afterwards.
Other industries
See Drellia on your own calls.
Tell us about your operation and we will walk you through the use cases that fit it.
Book a demo