Renewals, premium reminders and claims calls, checked against your own process.
Voice agents handle renewal and premium-payment reminders, and every sales, renewal and claims call is evaluated against the questionnaire your team defines.
Where these calls get hard
Policies lapse quietly
Missed premium payments and renewals that nobody called about turn into lost customers.
Sales calls must say the right things
Coverage, exclusions and conditions have to be explained on every call, and a sample cannot show that they were.
Claims details are buried in recordings
What the customer said at intake is hard to find when the claim needs it.
Insurance: what Drellia does
Voice agents take the repetitive calls, Audit scores every conversation against your own questionnaire, and Chat answers questions about all of it.
Renewal and premium reminders
Voice agents call customers ahead of renewals and missed payments, and record each outcome.
Required information on every sales call
Check that coverage, exclusions and conditions were explained, on every sales and renewal call.
Claims intake quality
Score claims calls against your intake steps so gaps show up per agent and per team.
Find what was said
Ask about your calls and evaluations in plain language instead of replaying recordings.
How teams put Drellia to work
- 1
Bring your calls
Upload recordings from your current system or connect your telephony over SIP. Human and AI calls land in the same place.
- 2
Define what a good call is
Turn the checklist your QA team already uses into a questionnaire. Drellia scores every call against it, question by question.
- 3
Hand the repetitive calls to voice agents
Launch outbound campaigns from a contact list, inside the calling hours you set, and review each outcome afterwards.
Other industries
See Drellia on your own calls.
Tell us about your operation and we will walk you through the use cases that fit it.
Book a demo