Drellia Audit

Call center QA dashboards by employee and department

Every evaluation adds up. The audit dashboard shows how many conversations were evaluated, the recent alerts, each employee's compliant and non-compliant answers, and employees grouped by rating.

Coaching starts from facts about all of an employee's conversations, not from the one call that happened to be reviewed.

Book a demoBack to AI call auditing
Drellia audit dashboard with conversation totals, high and medium alerts quoting the conversation, compliance per employee and employees grouped by rating
The audit dashboard: conversation totals, recent alerts, performance per employee and employees by rating.
Drellia evaluations list with employee, department, questionnaire, reply times, compliant and non-compliant percentages and a star rating
Every evaluated call and chat, with compliance, rating and reply times, ready to filter and export.
What you get

From every conversation to a clear picture

  • Performance per employee

    Compliant, non-compliant and N/A answers for each employee, rankings and employees grouped by their average rating.

  • Department views

    Compare compliance and conversation volume across departments and channels.

  • Your own tabs and widgets

    Add tabs, pick from more than 20 widgets (alerts, question statistics, trends, transfers and more), and drag and resize them.

  • Filters

    Filter by date range, department, questionnaire, channel and employee.

  • Exports and scheduled reports

    Export evaluations to CSV now, or schedule a daily, weekly or monthly export.

How it works

From evaluations to decisions

  1. 01

    Evaluate conversations

    Every call and chat you send is scored against your questionnaires.

  2. 02

    Filter the view

    Pick the period, department, questionnaire, channel or employee you care about.

  3. 03

    Act on it

    Open an employee's evaluations, review the alerts and schedule recurring exports.

FAQ

Dashboards: common questions

Can I see results per employee?

Yes. The dashboard shows each employee's compliant, non-compliant and not-applicable answers and groups employees by rating. You can open an employee to see their evaluations.

Can I compare departments?

Yes. Employees belong to departments, and widgets show compliance, conversations and channels by department.

Can I build my own dashboard?

Yes. Add tabs, for example one per program or channel, and fill each with the widgets you need. Widgets can be dragged and resized.

Can I export the results?

Yes. You can export evaluations to CSV right away or on a daily, weekly or monthly schedule.

Can I ask questions the dashboard does not answer?

Yes. Drellia Chat answers questions about your evaluations in plain language, with a short summary and a chart.

AI call auditingQuestionnairesYour QA scorecard as yes/no, multiple-choice and open questions, each with its compliant answer and alert level.AI call auditingAlertsLow, medium and high alerts when a flagged question is missed, with the exact quote from the conversation.Conversation analytics chatData questionsAsk about compliance, employees or campaigns in plain language and get a summary with a chart.

See your team's compliance on one screen

Book a 20-minute walkthrough and see it with examples from your own industry.

Book a demo