Quality assurance for every client, on every call your floor makes.
Run each client program with its own questionnaire, score every call instead of a sample, and add voice agents for reminders, confirmations and follow-ups.
Where these calls get hard
Every client has its own standard
Different scripts, different QA forms and different reports, all maintained by the same QA team.
Sampling is hard to defend
Client reviews ask about quality across the whole program, while QA has listened to a small share of it.
Feedback reaches agents late
By the time a monitored call becomes coaching, the same mistake has been repeated for weeks.
BPO & contact centers: what Drellia does
Voice agents take the repetitive calls, Audit scores every conversation against your own questionnaire, and Chat answers questions about all of it.
One questionnaire per client program
Organize programs as departments and teams, each scored against its own questionnaire.
Agent scorecards and coaching
Scores roll up to agents, teams and departments, and each answer sits beside the transcript, so coaching starts from what was actually said.
Overflow and repetitive outbound
Voice agents take reminders, confirmations and follow-up campaigns within the calling hours you configure.
Answers for client reviews
Ask “Which questions failed most often on this program this month?” and bring the answer to the client meeting.
How teams put Drellia to work
- 1
Bring your calls
Upload recordings from your current system or connect your telephony over SIP. Human and AI calls land in the same place.
- 2
Define what a good call is
Turn the checklist your QA team already uses into a questionnaire. Drellia scores every call against it, question by question.
- 3
Hand the repetitive calls to voice agents
Launch outbound campaigns from a contact list, inside the calling hours you set, and review each outcome afterwards.
Other industries
See Drellia on your own calls.
Tell us about your operation and we will walk you through the use cases that fit it.
Book a demo