Drellia Chat

Answers from your own documents, with sources

Add your policies, procedures and product documents to the knowledge base, and ask Drellia Chat about them. The answer lists the documents it used.

Your team gets the answer your documents actually give, and can check the sources it came from.

Book a demoBack to Conversation analytics chat
Drellia Chat answering a policy question from uploaded documents and listing the source documents
A policy question answered from the knowledge base, with its sources.
What you get

Your documents, one question away

  • Common file formats

    Upload PDF, Word, Excel, PowerPoint, CSV, plain text, HTML and Markdown files.

  • Processing status

    See when each file has been processed and is ready to answer from.

  • Sources listed

    Answers from the knowledge base list the documents they used.

  • Shared across your organization

    Files you add are available to everyone in your organization, and only to them.

How it works

From documents to answers

  1. 01

    Add documents

    Upload files in Settings, under Files.

  2. 02

    Ask a question

    Ask about a policy, a procedure or a product in plain language.

  3. 03

    Check the sources

    Read the answer and the list of documents it came from.

FAQ

Knowledge base: common questions

Which documents can I add?

PDF, Word, Excel, PowerPoint, CSV, plain text, HTML and Markdown files.

How do I know where an answer comes from?

Answers from the knowledge base list the documents they used.

Is my knowledge base visible to other companies?

No. Your documents are only used for your organization.

Conversation analytics chatData questionsAsk about compliance, employees or campaigns in plain language and get a summary with a chart.AI voice agentsAgent setupWrite the prompt, pick and preview a voice, set language and speed, and try it in a browser demo call.AI call auditingQuestionnairesYour QA scorecard as yes/no, multiple-choice and open questions, each with its compliant answer and alert level.

See Chat answer from your own documents

Book a 20-minute walkthrough and see it with examples from your own industry.

Book a demo