AI call auditing for every conversation.
Stop reviewing a small sample of calls and guessing about the rest. Drellia transcribes every call and chat and evaluates it against the questions your auditors ask. Each answer sits beside the transcript, so anyone can check the exact moment, and the results roll up to your employees, teams and departments.
See it in action
What teams audit with Drellia
Collections compliance
Check that required disclosures, identity checks and recording notices happen on every collections call.
Customer service QA
Score greeting, resolution and tone on every conversation instead of a weekly sample.
Sales script adherence
See which agents follow the pitch and mandatory statements, and which skip them.
Regulated disclosures
Banking and insurance teams confirm that the right terms and warnings were read out.
Transfer and escalation review
Find conversations that were transferred badly or that should have been escalated.
AI agent quality
Evaluate your AI voice agents with the same questionnaires you use for your team.
From the dashboard to the exact moment
Explore call auditing, feature by feature
Built for the questions your auditors actually ask
Your own questionnaires
Write questions as yes/no, multiple-choice or open text, and group them into questionnaires.
Compliant, non-compliant or N/A
Each answer is shown beside the conversation transcript, so you can check the moment it is based on.
Transcription with speaker separation
Drellia transcribes each call and identifies which speaker is your employee.
Upload or send by API
Upload recordings (MP3, WAV, M4A, FLAC, OGG and more), or send calls and chat transcripts through the REST API.
Low, medium and high alerts
Set alerts on a single question or on a whole questionnaire, and see the failures that matter first.
Dashboards and rankings
Compare compliance by employee, team and department, follow trends, and open scorecards and rankings.
Transfer auditing
Review transferred conversations and spot handovers that went wrong.
Reports and exports
Schedule reports and export results to Excel, CSV or PDF.
From recording to evidence
- 01
Define what good looks like
Turn your QA and compliance checklist into questionnaires, and set alerts for the questions that matter most.
- 02
Bring in conversations
Upload recordings, send them through the API, or let your Drellia voice agent calls flow in automatically.
- 03
Act on the results
Review alerts with the quote from the conversation, open any evaluation beside its transcript, and share scheduled reports.
AI call auditing: common questions
What is AI call auditing?
AI call auditing uses speech recognition and language models to transcribe calls and check each one against a list of quality and compliance questions. A human reviewer only listens to a sample; AI can review every call.
How is this different from manual QA sampling?
Manual QA usually covers a small share of conversations. Drellia evaluates every conversation you send it, so problems show up even when they happen on calls nobody would have picked for review.
What kinds of questions can I ask?
Yes/no, multiple-choice and open-text questions. Each answer is marked compliant, non-compliant or not applicable, and is shown beside the transcript so you can check it.
How do calls get into Drellia?
You can upload recordings in common audio formats such as MP3, WAV, M4A, FLAC and OGG, or send conversations through the REST API. Calls handled by Drellia voice agents can be evaluated automatically.
Can Drellia audit chats as well as calls?
Yes. You can send text conversations through the API, and they are evaluated with the same questionnaires as calls.
How do alerts work?
You set an alert level of low, medium or high on a question or on a whole questionnaire. When an evaluation breaks that rule, an alert is raised so your team can review it.
Audit a sample of your own calls
Bring a few recordings and your QA checklist. We will show you the evaluations, alerts and dashboards on your own data.
Book a demo