Drellia Voice

Call outcomes, recordings and transcripts for every AI call

When a voice agent call ends, it gets an outcome from your own catalog: a promise to pay, a callback request, a refusal or a dispute. The recording and the full transcript are kept with it.

You know what each call achieved without listening to it, and when you need to check, the evidence is one click away.

Book a demoBack to AI voice agents
Drellia call details showing a promise-to-pay outcome recorded by the AI agent, the call audio and the agent and customer transcript
Call details: the outcome the agent recorded, the call audio and the transcript.
Drellia campaign overview with a live outcomes chart showing promises to pay, callbacks, refusals and disputes
Outcomes add up on the campaign page, with the share of contacts in each one.
What you get

Know how every call ended, and why

  • Your own outcome catalog

    Define outcomes with a label and a description, group them into categories, and retire the ones you no longer use.

  • An outcome on every call

    The agent records the outcome, and calls that end without one, such as no answer or voicemail, are labelled automatically.

  • Corrections

    Correct an outcome by hand when it is wrong. Drellia can use the corrected calls to draft a better description.

  • Recording and transcript

    Listen to the call and read what the agent and the customer said.

  • Outcomes per campaign

    The campaign page counts contacts by the outcome of their last call, and the calls list filters by outcome.

How it works

From a finished call to a result you can use

  1. 01

    Define outcomes

    Describe each outcome in plain words, grouped into categories.

  2. 02

    The call ends

    The outcome is recorded, with the recording and the transcript.

  3. 03

    Review

    Filter calls by outcome, open the details and correct an outcome when needed.

FAQ

Outcomes and transcripts: common questions

Who decides the outcome of a call?

The voice agent records it at the end of the call, based on the descriptions in your outcome catalog. Calls with no conversation, such as no answer, get an automatic outcome.

Can I change an outcome?

Yes. You can correct the outcome of a call by hand.

Are calls recorded and transcribed?

Yes, when recording is on for the campaign. The recording and the transcript are in the call details.

Can AI calls be audited like human calls?

Yes. Recorded voice agent calls flow into Audit and can be evaluated against your questionnaires.

AI voice agentsCampaignsUpload a CSV, set schedule, working hours, retries and concurrent calls, and follow results live.AI call auditingQuestionnairesYour QA scorecard as yes/no, multiple-choice and open questions, each with its compliant answer and alert level.Conversation analytics chatData questionsAsk about compliance, employees or campaigns in plain language and get a summary with a chart.

See what a finished AI call looks like

Book a 20-minute walkthrough and see it with examples from your own industry.

Book a demo