Drellia Audit

Compliance alerts with the exact words from the call

When a conversation misses a question you flagged, Drellia raises an alert. It shows the alert type and its level, the employee, the question, the time and a quote from the conversation.

Reviewers start with the failures that matter instead of listening to calls at random, and the quote lets them judge the alert in seconds.

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Drellia audit dashboard with high and medium alerts quoting the conversation, compliance per employee and employees grouped by rating
Recent alerts on the audit dashboard: level, alert type, employee, question and the conversation quote.
Drellia evaluation detail with yes, no, multiple-choice and open-text answers next to the transcript of the call
Open the evaluation to see every answer beside the full transcript.
What you get

See the failures that matter first

  • Low, medium and high

    Each alert type has a level of low, medium or high, so the most serious failures stand out.

  • Your own alert types

    Name each alert type after the risk it covers, such as compliance or negotiation, and describe in plain words when it must trigger.

  • The quote from the conversation

    Each alert shows the words from the call or chat that triggered it.

  • Question and conversation alerts

    Link an alert type to a single question, or check up to 10 alerts against the whole conversation.

  • Alerts by employee

    See which employees raise the most alerts, next to their compliance.

How it works

From a missed question to a reviewed alert

  1. 01

    Define alert types

    Create the alert types you need, give each one a level and describe when it applies.

  2. 02

    Link them to your questionnaire

    Set the alert type on the questions that must not be missed, or on the whole conversation.

  3. 03

    Review the alerts

    When an evaluation breaks one of them, the alert appears on the audit dashboard with its quote.

FAQ

Alerts: common questions

When is an alert raised?

When an evaluated conversation gives a non-compliant answer to a question linked to an alert type, or matches a conversation alert you set on the questionnaire.

What do low, medium and high mean?

They are the level you give each alert type. Use high for failures that need attention right away, and low for things to track over time.

Where do I see alerts?

On the audit dashboard, in the Recent Alerts and Alerts by Employee widgets, which follow the dashboard filters.

Do alerts cover chats as well as calls?

Yes. Chats are evaluated with the same questionnaires, so a missed flagged question raises an alert in the same way.

AI call auditingQuestionnairesYour QA scorecard as yes/no, multiple-choice and open questions, each with its compliant answer and alert level.AI call auditingDashboardsCompliance by employee and department, alerts and trends, in tabs you arrange yourself.AI voice agentsOutcomes and transcriptsEach call ends with an outcome, the recording and the full transcript, ready to review or audit.

See which of your calls would raise an alert

Book a 20-minute walkthrough and see it with examples from your own industry.

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